A Simple Key For Telus technical support Unveiled
A Simple Key For Telus technical support Unveiled
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These agents Operating towards Telus Advantages, as an alternative to trying to keep the outdated loyal customers they make them disappear to look for other company
Now it is been two months and my problem Using the billing hasn't been fixed , I have already been customer Telus for over 20 years and this customer service is horrendous! I asked to talk to supervisor lots of persistently last. She explained she would In addition they wished me to go to the retailer exactly where I drop the telephone off and purchased the cell phone After i informed her I did it all on the net she didn’t trust me? The cellphone I received the box was opened and there was no Actual physical Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I needed to go down to the store to acquire why was my box open? Why wasn’t my box sealed? Phone fall batteries is rather incredibly slow like my outdated cellular phone was way a lot better than this issue. I feel they gave me a old phone is how they handle customers with extended because they reward loyalty ?!!!
@chris14 I needed to apparent up some inaccurate facts. We will repair service TELUS owned downed strains at no cost. We'll only eliminate the road entirely for development/renovation reasons but there's a fee involved. We sent you a private information in case you want to move ahead with either circumstance.
I had to Make contact with CS currently with Chat plus the Section I want to speak to is barely accessible by telephone. The CS on Chat organized a simply call back again at an arranged time slot. telus billing support When that Division known as me later on I received every thing sorted out.
I might also like to grasp why this was taken off? Appears stupid that we now really have to connect with tech support to carry out a thing that we did not need to have the for previously
following the agent overview my account he mentioned I can not provide you with a offer or credits like you have now with your exiting account, so i just gave up and hangup the mobile phone.
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I have never been so disappointed with a business. It is not possible to obtain responses from Telus. My Monthly bill has long been improved various occasions because signing up with them a yr back after a promoter came to our doorway and drew us in with enticing delivers. She even mentioned Telus would purchase Shaw's contract penalty to maneuver us over. I regret just about every 2nd of shifting. It will require up the vast majority of afternoon to speak with an individual at Telus. Maintain occasions estimate an hour only to get forwarded to someone and put on keep for one more hour. My contract arrangement exhibits what my Monthly bill should be Nevertheless they arbitrarily improve my Monthly bill to one hundred.
I'll terminate every one of the services dwelling and mobile with Telus and tell my family and friends to do so, that was the worst knowledge I bought with Telus
Thank you for your personal awareness to this subject. I look ahead to a prompt and satisfactory resolution.
I would like a phone from somebody who has some determination creating electrical power on how I am able to shut my accounts and become completed with Telus.
At this moment my cell phone stopped connecting to the telus community. Subsequently it's taken me a 45 to sift throughout the ai gate keepers prompt's just to speak to an actual human being, all though telus ai tries anything not to permit me to talk to a true man or woman.
The TELUS team acknowledges that our function spans quite a few Territories and Treaty places and we have been grateful for the standard Know-how Keepers and Elders who're with us nowadays, all those who have long gone in advance of us as well as youth that encourage us.
I’ve in no way used such a service ahead of, but it was uncomplicated and really useful. I noticed that my problem was going to damage my complete holiday getaway, and you also pretty much saved me.